Refund policy

RETURNS:
We accept returns within 14 days of receipt of your order. Returns requested outside of this timeframe cannot be accepted.  You must also email us BEFORE you post the item back for authorisation code. Please give your name order number and the reason for the return.  Item MUST be postmarked within the 14 day period.  There will be no exceptions to this policy. 


All wreaths and Pumpkins must be returned with security tags fully attached, intact, and untampered. The tag must not be removed or altered, including re-attachment by sewing, gluing, or any other method. You may try on your hat without removing the security tag.

If an item is returned with the security tag removed or tampered with, it will be returned to the customer and will not qualify for a refund.

All lights must be returned in unused and resalable condition and must be within 14 days of receipt, There will be no exceptions to this policy. 
Customer is responsible for any customs and duties.  If these are not paid, the item will be returned to us and and those extra return charges will be deducted from your refund. 

For Usa Customers, we prepay tariffs on your behalf so it is hassle free, should you need to return an item, these tariffs will be deducted from your refund.
Refunds will be processed 7-14 days after we receive the item back after we have inspected it. If any item is found to be used, the item will be returned to you. 
If you have a problem with your order, please contact us as soon as you receive your order (as the 14 day returns period will still apply), and we will resolve it as best we can.

By purchasing you are agreeing to these terms and conditions.

We will NOT accept any returns without an authorisation code.